• Please use electronic solutions and take advantage of self-serve resources available on Repsource, such as New Business Notifications (NBN), My Clients, and our Training Corner. See additional tips here.
  • We remain focused on meeting our customers’ needs and will review each case to prioritize essential and critical work. There will not be any special handling, urgent requests or priority service during this time. We’ve also temporarily suspended preferential treatment for Elite inquiries until further notice. 
  • Due to the strain on the medical community at this time, we may not receive timely updates on doctor’s reports and other medical testing. Dynacare has suspended paramedical services and medical testing will generally not be available for new business. While Exam One and other vendors may be offering face to face paramedical services, Manulife has advised them that we’re temporarily discontinuing this service so that we can effectively support social distancing as requested by the Canadian and Provincial governments. We are reviewing our age and amount guidelines to provide temporary changes to testing limits. We will look at our pending business to determine if pre-arranged requirements as part of routine testing can be waived.

Covid-19 Resources -- Infosource (March 26th, 2020)

Updates to Manulife underwriting and new business during the Coronavirus (COVID-19) (March 24th, 2020)

Please click this link for a full update in the e-business handbook.