The situation with COVID-19 is rapidly evolving. Your support team at Sun Life has and will continue to compile useful resources where you can access the latest information. You'll find news that can affect your business, useful articles to share with your Clients and various resources to check regularly and stay updated.

Fillable and savable Rapid App PDFs available on Advisor Site:

 

FREQUENTLY ASKED QUESTIONS -  March 27

UPDATES AND NEWS

CONTENT TO SHARE WITH CLIENTS (By date)

CONTENT FOR ADVISORS

RESOURCES TO CHECK REGULARLY

 

Sun Life

Effective immediately (March 24th, 2020), policy contracts and settlement documents will be posted into the Advisor Site for the advisor to pick up and then distribute to their clients.  Please also note that the advisor can submit the scanned documents back to Sun Life through the Advisor Site.  

  • Currently building a Covid-19 Support Page on their Advisor Site to continuously place updates.
  • They kindly ask that all trade requests and/or settlement documents be sent via fax to their processing team at 1-855-247-6372.
  • Medical requirement collection currently halted.

To read more about what's happening at Sun Life, please click this link for their e-bulletin (March 19th, 2020)